Cancelamento de Vôo

Por parte da companhia aérea Qualquer que seja o motivo do cancelamento, você tem direito ao reembolso da passagem ou ao endosso. Por parte do passageiro se você desistir de voar ou quiser alterar sua viagem, deve antes consultar o seu agente de viagem ou a companhia aérea, tendo em vista as tarifas diferenciadas existentes e os vários procedimentos a serem observados para cada caso.

A right to compensation if your flight is delayed

If a flight is more than one hour and less than two hours late arriving at its destination (see definition of 'late arrival' below) each passenger will qualify for Level One compensation (see section on compensation below).

If a flight is more than two hours late arriving at its destination, each passenger will qualify for Level Two compensation.

In addition, if a flight is more than three hours late departing, each passenger will be offered a Three Hour Delay compensation for each full three hours of delay.

In addition, if a flight becomes or is expected to become more than four hours late departing, the airline will offer to make arrangements to transport passengers on any other scheduled carrier that can accommodate them to their destination, in the same or better class of service, and at no additional cost to the passengers, regardless of what the extra cost may be to the airline.

In addition, if a flight becomes or is expected to become more than six hours late, with at least four of those hours falling between the hours of 11pm and 6am, each passenger will be offered an Overnight Delay compensation.

If a flight is 'chronically delayed' such that, for more than one in every four flights during the last 28 days, this same flight has been delayed by more than one hour arriving at its destination, passengers will be entitled to double the Level One or Level Two compensation they would otherwise receive.

A right to compensation if your flight is cancelled

If, at any time subsequent to a passenger paying in full for their airline ticket, any one of the flights on their itinerary is cancelled, the airline that issued (plated) the ticket on which the cancelled flight is part of must provide timely notification of the cancellation and offer (at the passenger's choice) either alternate flights on the same airline(s) as before or on any other airlines that operate flights closer to the time of the cancelled flights than the alternate flights operated by the ticketing airline itself.

As an alternative, the passenger may ask for a refund, either of their complete ticket if they have not yet commenced their travels, or of those affected parts of their ticket if their journey has commenced.

In addition to arranging alternate flights or refunding affected parts of an itinerary, the airline will also pay Level One compensation to each passenger.

If the airline did not provide timely notification, it will also be liable for compensation as if the flight were delayed, based on larger difference of either the departure or arrival time of the replacement flight(s) and the original cancelled flight(s).

If a flight is 'chronically cancelled' such that, for more than one in every seven flights during the last 28 days, this same flight has been cancelled, passengers will be entitled to double the Level One compensation they would otherwise receive.

In the case of a cancellation directly related to a declared state or national disaster or emergency in either the region in which the flight is scheduled to take off or land, then - if the airline makes a timely notification to passengers, it will suffer no further cancellation penalties, but will still remain obliged to rebook passengers on any available flight or to refund tickets, and to provide delay compensation in the form of meals and - if overnight - accommodation as per the provisions of the delay right.